cxbaje Privacy Policy
This document describes in detail how cxbaje collects, uses, and protects your personal information.
Introduction and Purpose
cxbaje is a safe and reliable online gaming platform for players in Bangladesh. We believe that protecting the privacy of your personal information is our core responsibility. This Privacy Policy ("Policy") describes what information cxbaje collects, why it is collected, how it is used, and what steps we take to protect your information.
By registering with cxbaje or continuing to use the platform, you will be considered to have consented to the terms described in this Privacy Policy. We reserve the right to update this Policy from time to time, and you will be notified of any significant changes in a timely manner.
This Policy applies to all cxbaje services, websites, and mobile platforms. If you have any questions, please contact our support team.
1. Data Collection
cxbaje collects information in the following categories to provide you with services. The purpose of collection in each case is specific and limited to what is necessary.
Registration Information
Information you provide when creating an account, such as your full name, date of birth, email address, mobile number, and password, is collected. This information is essential for verifying your identity and managing your account.
Identity Verification Information
A copy of your National ID (NID), birth registration certificate, or passport may be collected for security and fraud prevention purposes. This is a legal requirement and is done for your protection.
Financial Transaction Information
Deposit and withdrawal details, bKash / Nagad / Rocket account numbers (last four digits), and bank account details are collected. Complete payment information is not stored in our systems.
Gaming Activity Information
Your betting history, win and loss records, preferred games, and session duration are collected. This information is used to ensure responsible gaming and to improve service quality.
Technical Information
IP address, browser type, device information, operating system, and login duration are collected automatically. This information helps ensure the security and performance of the platform.
Communication and Support Information
When you contact us via live chat or email, a record of that conversation is kept. This is used for quality control and to provide you with better support in the future.
2. Data Usage
cxbaje uses the collected information only for the following purposes. We do not sell your information to any third party for commercial purposes.
Account Management
Information is used to create, manage, and verify your account. This includes login confirmation, password recovery, and account security.
Financial Transaction Processing
Financial information is used to process deposit and withdrawal requests quickly and accurately. This ensures your funds reach the correct destination.
Fraud Prevention
Information is analyzed to detect unusual account activity and prevent fraudulent transactions. This is essential for protecting your account and funds.
Responsible Gaming
Gaming activity data is analyzed to identify possible signs of addiction, and support is provided where needed. Your wellbeing is our priority.
Communication and Notifications
Email or SMS is used to keep you informed about important updates, transaction confirmations, promotional offers, and policy changes.
Service Improvement
Usage patterns are reviewed to analyze platform performance and improve the user experience. This helps create a better gaming environment for you.
3. Cookie Policy
Cookies and similar technologies are used on the cxbaje website. Cookies are small text files stored in your browser that help make the platform more functional.
Essential Cookies
These cookies are necessary for the basic functionality of the website. They are essential for maintaining login sessions, saving form data, and managing security. These cookies cannot be disabled.
Functional Cookies
These cookies are used to remember your preferences, such as language selection and display settings. They provide you with a personalized experience.
Analytics Cookies
These cookies are used to collect usage statistics for the website. They help us understand which pages are visited most and where users are running into problems.
You can disable analytics and functional cookies by changing your browser settings. However, doing so may cause some features to not work properly.
4. Data Sharing
cxbaje does not sell your personal information to third parties. However, limited information may be shared in certain circumstances.
Payment Processors
The necessary information is shared with the relevant financial institutions to complete transactions via bKash, Nagad, Rocket, and bank transfers. This sharing is limited solely to completing the transaction.
Game Providers
Minimal technical information is shared with game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe to manage gaming sessions. Personal identity information is not shared with these providers.
Legal Obligations
Information may be disclosed when required by a court order, regulatory authority directive, or legal investigation. In such cases, only the information legally required is provided.
Technology Service Providers
Limited information is shared with trusted technology partners for hosting, cybersecurity, and technical services. These partners operate under strict confidentiality agreements.
Important: Your personal information is not sold, rented, or commercially transferred to any third party other than in the cases mentioned above.
5. Data Security
cxbaje takes industry-standard technical and organizational measures to protect your information. Our security practices are as follows:
SSL Encryption
All data transmissions are secured with 256-bit SSL/TLS encryption technology. This ensures that no information transferred between you and our servers can be read by a third party.
Data Encryption
Sensitive information at rest is stored in encrypted format. Passwords are never stored in plain text — they are kept only in hashed form.
Security Reviews
System security is ensured through regular security audits and vulnerability testing. Any potential threats are identified and resolved quickly.
Access Controls
Only authorized personnel can access your information, and this is strictly limited on a need-to-know basis. All access is logged.
To keep your account secure, use a strong password and never share your login details with anyone. If you notice any suspicious activity, notify our support team immediately.
6. Data Retention Period
cxbaje stores your information only for as long as necessary. Retention periods vary depending on the type of information.
Account Information
Retained for as long as the account is active and for a specified period after account closure to meet legal requirements.
Transaction Records
Financial transaction records are retained for an extended period in accordance with legal and regulatory requirements. This helps resolve any disputes.
Support Conversations
Records of customer support conversations are retained for a specified period after issue resolution for service quality evaluation.
Technical Logs
IP addresses and browsing logs are stored for a limited time for security analysis purposes and are then automatically deleted.
7. Your Rights
As a cxbaje user, you have a number of important rights over your own information. We fully respect these rights.
Right to Access Information
You have the right to know what information we hold about you. You can request a copy of this information through your account settings or via our support team.
Right to Correct Information
If any of your information is incorrect, you can request that it be corrected. Keeping your information accurate helps ensure service quality.
Right to Delete Information
In certain circumstances, you may request that your information be deleted. However, some information may be required to be retained due to legal obligations.
Right to Restrict Processing
In certain circumstances, you may request that the use of your information be restricted. Processing will be suspended while this request is under review.
Right to Data Portability
You have the right to receive the information you have provided in a structured, machine-readable format. This comes in handy when switching services.
Right to Opt Out of Marketing Messages
You can opt out of promotional emails or notifications at any time. Transaction and security notifications will continue.
To exercise any of the above rights, please contact us. We will try to respond to your request within 30 business days.
8. Protection of Minors
Important Notice: cxbaje is for persons aged 21 and over only. Registration and gameplay by minors is strictly prohibited.
cxbaje does not knowingly collect or process information from persons under 21 years of age under any circumstances. Age is verified at the time of registration, and identity verification documents are requested in cases of doubt.
If we become aware that a minor has provided information, that account will be closed immediately and all associated information will be deleted. If a parent or guardian believes their child has registered with cxbaje, please contact our support team immediately.
9. Policy Changes
cxbaje may update this privacy policy from time to time. Changes may be made to improve the service, incorporate new technology, or meet legal requirements.
For any significant changes, we will send a notification to the registered email address and display a notice on the website. Continuing to use the platform after the changes will be considered as your acceptance of the new policy.
We always mention the "Last Updated" date at the top of this page so you know when the policy was last changed. If you need a copy of a previous version, please contact our support team.
Policy Update Notifications
- Notification to registered email
- Notice displayed on website
- Updated date shown on page
- Previous versions available
10. Contact
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our support team is always here for you.
Live Chat
24/7 live chat support is available in Bengali. Our expert team is ready to help with any questions related to data protection.
Response time: For privacy-related requests, we generally try to respond within 30 business days. For urgent matters, please contact us via live chat.